PLEASE NOTE: This is an Automated Website.
SHIP-OUT and TRANSIT TIME schedules are being posted at the bottom of EVERY catalog web-page and on every item.
READ THEM! THEY APPLY TO YOUR ORDER TOO.
Most items are MADE TO ORDER and require anywhere from 4-6 weeks on average, and longer on some items. There ARE waiting lists, as with ANY fine quality hand-made crafting, so please respect the time it takes to produce these items for you.
All orders are shipped via REGISTERED AIR POST or SMALL PARCEL AIR POST and typically require at least 21 days transit. THIS SERVICE DOES NOT USE REAL-TIME ONLINE TRACKING.
If You've Specially Requested AND PAID ADDITIONALLY FOR Expedited Shipping, You May Check EMS TRACKING NUMBERS here: (ONLY sequences EE# # # # # # # # # PH)
PLEASE DIRECT ALL PRODUCT INQUIRIES USING THIS FORM:
IF YOU NEED TO SUBMIT ADDITIONAL SIZES USE THIS FORM:
All sales are considered final, credits are arranged for cancellations of items, less 25% restocking fee. Shipping is non-refundable/non-creditable once an order has gone out.
Returns MUST first obtain a “Return Authorization Number” for customs clearance.
Buyer is responsible for all shipping and postal fees (including returns and re-shipping) as well as duties VAT’s and customs evaluations where required by your local government. No taxes are collected or charged by this dealership.
Sizes are only guaranteed on “Custom Tailored” purchases less return shipping fees etc. as stated above and require a return authorization number.
Rush orders Required under the allotted time schedules shown above will incur a 25% surcharge, and special shipping requirements (i.e. Fed-Ex shipping) require additional shipping fees based on the final weight vs size determination of the package.
No “Post shipment” billing will be allowed (ex. NO C.O.D.'s).
Star Fortress is not responsible for damage caused during transit or postal/customs related inspections or from any other cause after product has left our office. Insurance is not available on normal international shipments except by special request for Fed-ex or UPS deliveries.
All items are designed for static display (i.e. Desktop, mannequin, or isolated/cased ground display) only and are not intended for any other use. Buyer is responsible for any and all misuse of product outside of those guidelines.
All items on this website are manufactured by the affiliated artists of :